At Bios Bois Pty Ltd, we prioritize customer satisfaction, but due to the nature of our products and services, we do not offer cash refunds. Please review the policies below regarding refunds, warranties, and service credits.

Products:

1. No Cash Refunds: We do not offer cash refunds for any products purchased.
2. Limited Warranty: Some products carry a limited warranty through our suppliers. If the product is still within the supplier’s warranty period (from the date of our purchase from the supplier, not the sale date to the customer), we will assist in sending the item back to the supplier for repair or replacement at their discretion.
   • If the product is outside the warranty period, we cannot offer repair, replacement, or refund services.
3. Warranty Process: If a product is eligible for warranty coverage, we will assist in returning it to the supplier for evaluation. The supplier will determine whether the product will be repaired or replaced, based on their terms.

Services:

1. No Cash Refunds for Services: We do not offer cash refunds for any services rendered.
2. Credit for Refunds: If it is determined that a service qualifies for a refund (e.g., in cases of service disputes or issues), we will offer a credit towards future services, which can be used at our company within a specified period.
   • This credit applies only to services and cannot be used for product purchases or to cover any costs incurred by Bios Bois Pty Ltd.

Website Design:

1. Free Minor Changes: We offer free minor changes to websites we have developed for 30 days after the website is made live.
   • It is at the discretion of Bios Bois Pty Ltd to determine what constitutes a "minor change."

Graphic Design:

1. Free Minor Changes: For any graphic design services, we offer 3 days of free minor changes after the final design has been sent to the client.
   • We reserve the right to determine what is considered a "minor change."

Domain Hosting, Registration & Renewal:

1. No Refunds or credits: We do not offer refunds or credits for domain hosting, domain registration, or domain renewal services.

Important Information:

• Refunds, repairs, and replacements are subject to the terms and conditions of our suppliers, and Bios Bois Pty Ltd cannot guarantee the outcome.
• Customers are responsible for understanding the warranty period of their purchased products and any limitations that may apply.

By making a purchase with Bios Bois Pty Ltd, you acknowledge and agree to this refund policy. For any questions or assistance regarding warranties or service credits, please contact our customer service team.